Know your rights

The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) enforce Commonwealth consumer protection laws, including laws relevant to debt collection.

Under consumer protection laws, debtors are legally responsible for paying the debts they legitimately owe however debtors also have the right to be protected from certain behaviours from creditors and debt collectors. Debtors have the right to:

• Not be discriminated against
• Have your privacy protected
• Get help
• Question the debt

Please refer to the ACCC and ASIC “Debt collection guideline for collectors & creditors” for further information.

Each State also has useful resources:

• New South Wales
• Northern Territory
• Queensland
• South Australia
• Victoria
• Western Australia

Disputing a debt

Are you doubting the accuracy of a debt you owe? Have an issue with our services? We’re here to listen.

We strive to ensure that our products and packages are at the highest level of efficiency, honesty and fairness.

Contact us as soon as possible by filling out the form below.

Have Questions? Let us help.

Terms and Conditions

Financial transactions carried out via the above online facility are provided through St George.

The St George system will collect your payment details, including credit card number, and will then use these details to authenticate and undertake the transaction with your bank.

You are advised to familiarise yourself with the security aspects of internet transactions before using this or any other Internet-based transaction service. You should also ask your bank to explain their credit card use policy as it applies to online transactions and their Electronic Funds Transfer (EFT) Dispute Process.

Under the St George system, all personal details are transmitted under 128-bit Secure Socket Layer (SSL) security technology to prevent unauthorised access to the information during the transaction process.

St George will provide AusHealth with the necessary details of each transaction, including the last four digits of the credit card number that are used as a reference.

At no time will AusHealth have access to your private financial details.

All details provided to AusHealth will be stored and managed in accordance with our privacy statement.

ELECTRONIC FUND TRANSFERS (EFT)

If you make a payment by EFT, you will be able to use the AusHealth details from the Invoice to make payment via EFT with your financial institution.

Please note the payment reference number will be different for each invoice.

It is important for international money transfers to always populate the Account Number and Payment Reference Number using the unique identifiers provided on the Invoice. If incorrect numbers are applied the funds may not be correctly allocated and could be returned unprocessed.

If you're sending an international payment please ensure you enter the SWIFT code which is provided on the invoice.